General
Terms & Conditions
DE’GIGANT
TOURS is an Tourism Development Division of Gigantara Ltd based in
Indonesia and the Netherlands. Please read these conditions carefully,
it incorporate the basis upon which bookings are accepted by DE'GIGANT
TOURS
Booking
arrangements :
All booking arrangements are to be made through our office. A Tour
Agreement will exist between your self and DE’GIGANT TOURS
which is our official confirmation of your booking following receipt of
the deposit prescribed. All the Confirmed Tour Arrangments are subject
to the terms & conditions.
Site
Contens :
DE’GIGANT TOURS has endeavored to ensure that all information
in this website is accurate at the time of uploaded, but can not
accept responsibility for any accuracy, or truth of statement made.
Illustrations are intended to set the mood of each destination and may
not present actual views as seen on specific tours.
Changes
in Itineraries, Price and Services:
DE’GIGANT TOURS reserve all the rights to cancel, vary
it’s schedule and services, at it’s absolute
discretion, without prior notice, and shall not be responsible for any
delays arising there from.
We can’t be hold responsible for delays or service caused by
third parties or weather and field conditions during traveling
programs. As we are not itself a carrier or hotelier, not do we own
aircraft, hotels, or coaches. The flights, coach journeys, other travel
and hotel accommodation comprised in your tour are provided by
reputable carries and hoteliers on their own conditions. It is
important to note, therefore, that all bookings made through
DE’GIGANT TOURS are subject to the terms and conditions and
limitations of liability imposed by airlines, coach operators,
hoteliers and other service providers, including but not limited to car
hire, restaurant operators, whose service we utilize, some of which
limit or exclude liability in respect of death, personal injury, delay
and loss or damage to baggage.
The company shall not be liable for personal injuiry or death, any loss
or damage for any personal effects and luggage however caused.
We are forced to change your booking or part of it for reasons beyond
our control (for instance if an airlines changes its timetable or if a
hotelier over books his hotel accommodation), we reserve the right to
vary your itinerary and will give you, or cause to be given to you,
prompt notice thereof. In the event that any one changes or series of
changes to your itinerary demonstrates that your tour has hereby become
materially different from that contemplated prior to the change or
changes being effected and in respect of which we have already accepted
your deposit or final payment, you have the right to withdraw from the
tour, and monies already paid will be refunded in full.
Prices are based on current tariffs, in the event of fluctuations in
exchange rates or increases affecting the prices we pay for
transportation, hotel accommodation and services generally, we reserve
the right to adjust our prices as may be necessary at anytime up to and
including the day of departure of your tour, even though the final
payment has been made.
Deposit
& Final Payment:
A deposit of 25% from the total package price is required one month in
advance of your arrival date after the reservation is done. The balance
of your tour price completing full payment must reach
DE’GIGANT TOURS not later than 7 days prior to the commenced
of your tour. If for any reason your balance payment is not received by
us by the due date, as set out above, we reserve the right to treat
your booking as cancelled and apply the appropriate cancellation
charges.
Cancellation:
Should you, or a member of your party, cancel the made reservation, you
must advise us or our agent in writing, and cancellation is not
effective until we receive this letter. If you cancel at anytime prior
to departure the cancellation fee will be US$50 per person plus any
other charges made by hotels, tours, transportation and flights. If
cancellation is made within 14 days upon arrival, the fee will be 25%
of the cost of the package fare.
Payment for a tour package reservation has to be done one month in
advance to our bank account.
Late
Bookings :
Bookings may be accepted up to 7 days prior
to a tour departure but
will be subject to
availability of accommodation, flight and may be subject to
the payment.
Single
Supplement :
Must be paid when single traveler have been chosen.
Modifications
:
After receiving our official confirmation of your tour, any change of
tour, departure date, hotel, type of room, substitution or reduction of
passengers names, will incur a US$30.00 amendment fee per booking file.
Refunds
:
No refunds on unused services
Any refund due of the above, will be done between the 30 and
90 days after the notice.
Not
Included in the Package Fare :
Charges for passports, visa (s), inoculations,
excess baggage charges, accident
and baggage insurance, airport tax,
airfares if not mentioned in the itinerary, and all items of personal
nature such as beverages, laundry service, tips and gratuities and
more.
Consumer
Claims :
If you are unhappy about any aspect of the tour, please inform our
local representative or agent immediately, who will do everything
possible to resolve the problem on the spot, since it may prove
difficult to take any effective action on your return. If, however,
this matter can not be resolved, please write us.
Travel
Insurance
WE STRONGLY RECOMMEND THAT YOU TAKE AN APPROPRIATE COVER AT THE TIME OF
BOOKING YOUR HOLIDAY. SO PLEASE CONSULT WITH THE RELIABLE TRAVEL
INSURANCE COMPANY.. DE’GIGANT TOURS does not include travel
insurance, accident insurance or any sort of insurance on this tour.
Air
Travel :
Participating carriers on these tours are DAS,
KALSTAR or DIRGANTARA Airlines, specially to the interior off
Kalimantan. On some flights are luggage restrictions with the maximum
of 10kg. We recommend you to take the necessary baggage during the
trip. In case you have checked-out from the hotel, please pack your
baggage and locked it to store at our office. We will take it back to
you on your arrival from the trip. And reservation has be done one
month in advance. No airline will incur responsibility or liability to
any person named in the booking, aside from that liability as may be
incurred as the carrier.
Travel
Documents :
It is each traveler responsibility to ensure that his or her passport
is valid for at least six months upon date of arrival in Indonesia,
including other related immigration requirements, as the appropriate
visa (s) for entry into and leaving the country of Indonesia (for
information of visa regulation, please visit our website
www.borneotourgigant.com/Visa.html). Please note that passport and visa
requirements are not our responsibility or that of your agent.
Customer
Service:
We know how important every point of our client's need, this is why our
English Speaking customer service is stand by 24 hours a day at cell
phone : +62 8125846578 to help emergency and last minutes request.
How
to Book:
We recommend that you secure reservation for any of our service
provided programs through our office at :
DE’GIGANT TOURS
Jl. Martadinata Raudah 1 no 21 Samarinda, East Kalimantan- Indonesia
Phone : +62 8125846578
Fax : +62 541 7778648
Email : info@borneotourgigant.com
www.borneotourgigant.com
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