Terms & Conditions

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Reservation Terms & Conditions

DE’GIGANT TOURS is an Tourism Development Division of Gigantara Ltd based in Indonesia and the Netherlands. Please read these conditions carefully, it incorporate the basis upon which bookings are accepted by DE'GIGANT TOURS

Booking arrangements :
All booking arrangements are to be made through our office. A Tour Agreement will exist between your self and DE’GIGANT TOURS which is our official confirmation of your booking following receipt of the deposit prescribed. All the Confirmed Tour Arrangments are subject to the terms & conditions.

Site Contens :
DE’GIGANT TOURS has endeavored to ensure that all information in this website is accurate at the time of uploaded, but can not accept responsibility for any accuracy, or truth of statement made. Illustrations are intended to set the mood of each destination and may not present actual views as seen on specific tours.

Changes in Itineraries, Price and Services:
DE’GIGANT TOURS reserve all the rights to cancel, vary it’s schedule and services, at it’s absolute discretion, without prior notice, and shall not be responsible for any delays arising there from.
We can’t be hold responsible for delays or service caused by third parties or weather and field conditions during traveling programs. As we are not itself a carrier or hotelier, not do we own aircraft, hotels, or coaches. The flights, coach journeys, other travel and hotel accommodation comprised in your tour are provided by reputable carries and hoteliers on their own conditions. It is important to note, therefore, that all bookings made through DE’GIGANT TOURS are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers and other service providers, including but not limited to car hire, restaurant operators, whose service we utilize, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.
The company shall not be liable for personal injuiry or death, any loss or damage for any personal effects and luggage however caused.
We are forced to change your booking or part of it for reasons beyond our control (for instance if an airlines changes its timetable or if a hotelier over books his hotel accommodation), we reserve the right to vary your itinerary and will give you, or cause to be given to you, prompt notice thereof. In the event that any one changes or series of changes to your itinerary demonstrates that your tour has hereby become materially different from that contemplated prior to the change or changes being effected and in respect of which we have already accepted your deposit or final payment, you have the right to withdraw from the tour, and monies already paid will be refunded in full.
Prices are based on current tariffs, in the event of fluctuations in exchange rates or increases affecting the prices we pay for transportation, hotel accommodation and services generally, we reserve the right to adjust our prices as may be necessary at anytime up to and including the day of departure of your tour, even though the final payment has been made.

Deposit & Final Payment:
A deposit of 25% from the total package price is required latest one month in advance of your arrival date after the reservation is done. The balance of your tour price completing full payment can be done at arrival in cash Indonesian Rupiahs only, or must reach DE’GIGANT TOURS by bank transfer not later than 7 days prior to the commenced of your tour. If for any reason your balance payment is not received by us by the due date, as set out above, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges.

Should you, or a member of your party, cancel the made reservation, you must advise us or our agent in writing, and cancellation is not effective until we receive this letter. If you cancel at anytime prior to departure the cancellation fee will be US$50 per person plus any other charges made by hotels, tours, transportation and flights. If cancellation is made within 14 days upon arrival, the fee will be 25% of the cost of the package fare.
25% down-payment for a tour package reservation has to be done one month in advance to our bank account.

Late Bookings :
Bookings may be accepted up to 7 days prior to a tour departure but will be subject to availability of accommodation, flight and may be subject to the payment.

Single Supplement :
Must be paid when single traveler have been chosen.

Modifications :
After receiving our official confirmation of your tour, any change of tour, departure date, hotel, type of room, substitution or reduction of passengers names, will incur a US$30.00 amendment fee per booking file.

Refunds :
No refunds on unused services
Any refund due of the above, will be done between the 30 and 90 days after the notice.

Not Included in the Package Fare :
Charges for passports, visa (s), inoculations, excess baggage charges, accident and baggage insurance, airport tax, airfares if not mentioned in the itinerary, and all items of personal nature such as beverages, laundry service, tips and gratuities and more.

Consumer Claims :
If you are unhappy about any aspect of the tour, please inform our local representative or agent immediately, who will do everything possible to resolve the problem on the spot, since it may prove difficult to take any effective action on your return. If, however, this matter can not be resolved, please write us.

Travel Insurance:

Air Travel :
Participating carriers on these tours are Susi air, or Trigana, Wings air, and Nam air, specially to the interior of Kalimantan. On some flights are luggage restrictions with the maximum of 10kg. We recommend you to take the necessary baggage during the trip. In case you have checked-out from the hotel, please pack your baggage and locked it to store at our office. We will take it back to you on your arrival from the trip. And reservation has be done one month in advance. No airline will incur responsibility or liability to any person named in the booking, aside from that liability as may be incurred as the carrier.

Travel Documents :
It is each traveler responsibility to ensure that his or her passport is valid for at least six months upon date of arrival in Indonesia, including other related immigration requirements, as the appropriate visa (s) for entry into and leaving the country of Indonesia (for information of visa regulation, please visit our website www.borneotourgigant.com/Visa.html). Please note that passport and visa requirements are not our responsibility or that of your agent.

Customer Service:
We know how important every point of our client's need, this is why our English Speaking customer service is stand by 24 hours a day at cell phone : +62 8125846578 to help emergency and last minutes request.

How to Book:
We recommend that you secure reservation for any of our service provided programs through email to us

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